Refund and Returns Policy
Last Updated: August 31, 2026
At SafaCreatives.com, we want you to be completely satisfied with your purchase. We carefully inspect and package our products before dispatch. If you receive a damaged, defective, incorrect, or otherwise eligible item, we are here to help.
This Refund & Returns Policy explains the conditions and process for returns, exchanges, replacements, and refunds.
SafaCreatives.com is operated by Noor Al Safa Advertisement (S.P.S – L.L.C).
1. Return Eligibility
You may request a return or replacement if:
- You received a damaged product.
- You received a defective product.
- You received an incorrect product.
- The product received is significantly different from the product ordered.
- The product qualifies for return under applicable consumer-protection requirements.
To be eligible for a return, the product should generally be:
- Unused and in its original condition.
- Returned with its original packaging, accessories, and applicable documentation.
- Accompanied by proof of purchase or order details.
Certain products may not be eligible for return due to their nature, as explained below.
2. Damaged or Defective Products
If your order arrives damaged or the product has a manufacturing defect, please contact us as soon as possible.
Please provide:
- Your order number
- Your name and contact details
- A description of the issue
- Clear photographs or videos showing the product and damage, where applicable
After reviewing your request, we may offer an appropriate solution, which may include:
- Replacement of the product
- Repair, where applicable
- Refund
- Another suitable resolution agreed upon with the customer
Where a product is defective, our resolution will be handled in accordance with applicable UAE consumer-protection requirements.
3. Incorrect or Missing Items
If you receive an incorrect product or an item is missing from your order, please contact us promptly.
After verification, we may arrange for the correct item to be delivered or provide another appropriate resolution.
Please keep the original packaging and all items received until the issue has been resolved.
4. Change-of-Mind Returns
For standard, non-personalized products, SafaCreatives.com may accept a return request where the product is unused, undamaged, and in its original condition, subject to our approval and applicable return conditions.
Customers may be responsible for return shipping costs for change-of-mind returns unless the return is due to an error, defect, or damage attributable to SafaCreatives.com.
Some products may be excluded from change-of-mind returns because of their nature or condition.
5. Personalized and Custom-Made Products
Because personalized and custom-made products are produced specifically according to the customer’s requirements, they generally cannot be returned or exchanged simply because the customer has changed their mind.
This may include products containing:
- Personalized names
- Personal photographs
- Custom text
- Customer-supplied artwork
- Custom logos
- Custom sizes, colours, or specifications
- Other personalized requirements
However, if a personalized or custom-made product is defective, damaged, incorrectly produced, or materially different from the approved order specifications, please contact us so that we can review the issue and provide an appropriate resolution.
6. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests may be accepted only before the order has entered production, customization, processing, or dispatch.
Once a personalized or custom-made order has entered production, cancellation may not be possible.
If an order has already been dispatched, the request may be treated as a return request and will be subject to the applicable return conditions.
7. Return Request Process
To request a return or replacement, please contact our customer support team with:
Order Number:
Customer Name:
Phone Number:
Reason for Return:
Photos/Videos: Where applicable
Please do not send products back without receiving return instructions from our team.
Unauthorized returns may result in delays in processing your request.
8. Return Shipping
If the return is due to a defective, damaged, incorrect, or incorrectly supplied product, SafaCreatives.com will review the case and may arrange or cover reasonable return shipping costs where applicable.
For approved change-of-mind returns, the customer may be responsible for return shipping and any applicable delivery charges.
Return shipping arrangements may vary depending on the product and delivery location.
9. Inspection of Returned Products
Returned products may be inspected before a replacement or refund is approved.
If the product does not meet the applicable return conditions, SafaCreatives.com may decline the return or refund.
Products that have been used, damaged through customer misuse, altered, modified, or returned without required accessories may not qualify for a return unless the issue relates to an applicable defect or other consumer right.
10. Refunds
Once a return has been approved, we will determine the appropriate refund method based on the original payment method and circumstances of the return.
Refunds may be issued through the original payment method where technically possible.
The time required for a refund to appear in your account may depend on the payment provider or financial institution.
Shipping charges may not be refundable for change-of-mind returns where applicable.
For defective, damaged, incorrect, or otherwise eligible returns, the applicable refund and delivery costs will be assessed according to the circumstances and applicable law.
11. Refund Processing Time
After the returned product has been received and inspected, we will process an approved refund as soon as reasonably possible.
The time taken for the refunded amount to appear in your bank account, card, or payment account may vary depending on the payment provider or financial institution.
12. Exchanges and Replacements
Where appropriate, SafaCreatives.com may offer an exchange or replacement instead of a refund.
Replacement availability depends on product availability.
If the original product is unavailable, we may provide another suitable resolution, including a refund where applicable.
13. Products Not Eligible for Standard Returns
Certain products may not qualify for standard change-of-mind returns because of their nature, including but not limited to:
- Personalized products
- Custom-made products
- Products manufactured according to customer specifications
- Products containing customer-supplied artwork or photographs
- Items that cannot reasonably be resold due to customization
- Products that have been used, altered, damaged, or modified by the customer
This exclusion does not affect rights that cannot legally be excluded under applicable UAE law.
14. Promotional and Sale Items
Products purchased during promotions, clearance sales, special offers, or discounted campaigns may be subject to specific return conditions.
Any special return conditions applicable to a promotion will be communicated at the time of purchase.
Nothing in this section is intended to limit any rights provided to consumers under applicable law.
15. Fraudulent or Abusive Return Requests
SafaCreatives.com reserves the right to investigate return requests and take appropriate action where there is evidence of fraud, misuse, repeated abuse of the returns process, or false claims.
This does not affect legitimate consumer rights.
16. Consumer Rights
Nothing in this Refund & Returns Policy is intended to limit or remove any mandatory consumer rights available under applicable laws and regulations of the United Arab Emirates.
Where applicable law provides a consumer with a right to return, replacement, repair, or refund, those rights will continue to apply.
17. Contact Us
For questions regarding returns, exchanges, replacements, or refunds, please contact us:
SafaCreatives.com
Operated by: Noor Al Safa Advertisement (S.P.S – L.L.C)
Website:
SafaCreatives.com
Email:
info@safacreatives.com
Phone/WhatsApp:
+971 54 710 8672
Address:
Near Band Saderat Iran – Al Owan – Al Nakhil 1 – Ajman – United Arab Emirates
Our customer support team will review your request and guide you through the applicable return or refund process.
